1,Visit our website and make clear the product model and quantity you plan to order.
2,Send your order to sales06@thlcn.com or Click contact us on line and leave a message there.
3,Fill in your contact information on the proforma invoice we make for you and send us back as confirmation of the order.
4,Payment done at your side.Send us bank transfer copy if you want goods sent more quickly.
5,Delivery will be in 1-7 business days upon the arrival of total payment for small order;Big order in 14 business day.

Tekstorm undertakes the strictest Quality Control of any China supplier you could find.

Our factories have their own quality control processes, but we don't only take their word for it! When products come into the Tekstorm warehouse we have a team of over 15 qualified technicians who are dedicated to confirming the products are correct, in perfect condition, and working perfectly.

But sometimes things can go wrong... that's why we back all our products with a 12-month guarantee.

If, unfortunately, the product you bought from Tekstorm seems to have a problem, please find below the details of how we can help you.

What to do...

Always contact us first. Provide your product model and detailed information about the problem. We can help clarify what the problem is.
 
Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory. In the case of more complicated products such as IP camera or Security Camera Systems we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.
 
You're covered by our 12 month guarantee.
So if the product doesn't work, we'll help you solve the problem in remote,send it back to us in China to get it fixed or replace it with a new one in your next order.